Terms & Conditions

1.         Terms of Use

1.1       Welcome to ChocoCraving.com. ChocoCraving (“ChocoCraving”) provides access to the ChocoCraving website or the mobile application/app or any other media (“Website”) to you subject to the terms and conditions (“Terms”) set out on this page. By using the Website, you, a registered or guest user in terms of the eligibility criteria set out herein (“User”) agree to be bound by the Terms. Please read them carefully as your continued usage of the Website, you signify your agreement to be bound by these Terms. If you do not want to be bound by the Terms, you must not subscribe to or use the Website or our services. 

1.2       By impliedly or expressly accepting these Terms, you also accept and agree to be bound by ChocoCraving Policies (including but not limited to Privacy Policy available at https://chococraving/privacy policy) as amended from time to time. 

1.3       In these Terms references to “you”, and “User” shall mean the end-user/customer accessing the Website, its contents, and using the Services offered through the Website. References to the “Website”, “ChocoCraving”, “ChocoCraving.com”, “we”, “us”, and “our” shall mean the Website and/or ChocoCraving Sole proprietorship. 

1.4       The contents set out herein form an electronic record in terms of তথ্য ও যোগাযোগ প্রযুক্তি আইন, ২০০৬ (Information & Communication Technology Act, 2006) and rules there under as applicable and as amended from time to time. As such, this document does not require any physical or digital signatures and forms a valid and binding agreement between the Website and the User. 

1.5       The Website is operated by ChocoCraving., a company incorporated under the laws of Bangladesh having its registered office at 46, Shahid Syed Kazi Nazrul Islam Soroni, Bangshal, Dhaka, Bangladesh. All references to the Website in these Terms shall deem to refer to the aforesaid entity in inclusion of the online portal. 

1.6       This Website may also contain links to other websites, which are not operated by ChocoCraving, and ChocoCraving has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site. 

1.7       We reserve the right to change these Terms at any time. Such changes will be effective when posted on the Website. By continuing to use the Website after we post any such changes, you accept the Terms as modified. 

1.8       These Terms will continue to apply until terminated by either You or ChocoCraving following the terms set out below: 

1.9       The agreement with ChocoCraving can be terminated by (i) not accessing the Website; or (ii) closing Your Account, if such an option has been made available to You. 

1.10    Notwithstanding the foregoing, these provisions set out in these Terms which by their very nature survive are meant to survive termination, shall survive the termination/expiry of this agreement. 

2.        Eligibility

2.1       Use of the Website is available only to such persons who can legally contract under the Contract Act, of 1872. 

2.2       If you are a minor i.e. under the age of 18 years, you shall not register as a user of ChocoCraving.com and shall not transact on or use the Website. As a minor, if you wish to use or transact on a website, such use or transaction may be made by your legal guardian or parents on the Website. ChocoCraving reserves the right to terminate your membership and/or refuse to provide you with access to the website if it is brought to ChocoCraving’s notice or if it is discovered that you are under the age of 18 years. 

2.3       By accepting the Terms or using or transacting on the Website, the User irrevocably declares and undertakes that he/she is of legal age i.e. 18 years or older, and capable of entering into a binding contract and such usage shall be deemed to form a contract between the Website and such User to the extent permissible under applicable laws. 

2.4      The usage of the Services offered through the Website is only available if the address of the User to which the product(s) is/are to be delivered is within Bangladesh; ChocoCraving is serving with 2-3 days Delivery Service, to all over Dhaka city. For the rest of Dhaka city, ChocoCraving is currently delivering within 3-7 day delivery all over Bangladesh by third-party courier service.  Subject to the above, if the user specifies a convenient time and ChocoCraving will try to send the products during that time. 

3.        Communication

3.1       When you use ChocoCraving.com or contact us via phone or email, you consent to receive communication from us. You authorize us to communicate with you by e-mail, SMS, phone call, or by posting notices on the website, or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional, and/or commercial messages), from us concerning your use of the website and/or your order placed on the Website.  Additionally, any disclosures posted on the site or sent to you by email fulfill the legal obligation of communication made in writing. 

4.        Your Account and Responsibilities

4.1       Any person may access the Website either by registering to the Website or using the Website as a guest. However, a guest user may not have access to all sections of the Website including certain benefits/promotional offers, which shall be reserved only for registered Users, and which may change from time to time at the sole discretion of the Website. 

4.2       If you wish to register your account with the Website, you shall be required to create an account by registering with a valid Bangladeshi mobile number and/or with your Facebook account or your Gmail address or by filling in the details prescribed on the Website registration form. You will then receive a password or one-time PIN with which you can log in to the website to place orders. 

4.3       If you use the website, you will be responsible for maintaining the confidentiality of your username and password and you will be responsible for all activities that occur under your username and you will be under the obligation to restrict access to your computer or mobile phone to prevent unauthorized access to your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree that if you provide any information that is untrue, inaccurate, not current, or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not by this Terms of Use, we have the right to suspend or terminate your membership on the website. 

4.4       The Website may be inaccessible for such purposes as it may, at its sole discretion deem necessary, including but not limited to regular maintenance. However, under no circumstances will ChocoCraving be held liable for any losses or claims arising out of such inaccessibility to the Users and the Users expressly waive any claims against ChocoCraving in this regard.

4.5       ChocoCraving as a platform does not support or encourage multiple accounts owned by a single user even with different mobile numbers & reserves the right to restrict, deactivate or disable any account that might fall under any sort of abuse of the service.

5.        Charges

5.1       Membership on the website is free for users. ChocoCraving does not charge any fee for browsing and buying on the website. ChocoCraving reserves the right to change its fee policy from time to time. In particular, ChocoCraving may at its sole discretion introduce new services and modify some or all of the existing services offered on the website. In such an event, ChocoCraving reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee policy will be posted on the website and such changes will automatically become effective immediately after they are posted on the website. 

6.        Copyright

6.1       The material (including the content, and any other content, software, or services) contained on ChocoCraving.com are the property of ChocoCraving, its subsidiaries, affiliates, and/or third-party licensors. No material on this site may be copied, reproduced, republished, installed, posted, transmitted, stored, or distributed without written permission from ChocoCraving.

6.2       You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic devices, program, algorithm, or methodology, or any similar or equivalent manual process, to access, acquire, copy, or monitor any portion of the website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website. We reserve our right to bar any such activity. 

7.        Cookies

7.1       This site uses cookies, which means that you must have cookies enabled on your computer for all functionality on this site to work properly. A cookie is a small data file that is written to your hard drive when you visit certain Web sites. Cookie files contain certain information, such as a random number user ID that the site assigns to a visitor to track the pages visited. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies, by themselves, cannot be used to find out the identity of any user. 

8.        Promotional Activity

8.1      To promote its services ChocoCraving uses various advertisements and commercials which are truthful and are not deceptive or unfair to the best of our knowledge and belief. Every user is under the obligation to go through the relevant information contained on the Website before using the service and it will be assumed that each user is aware of every piece of information provided on the Website. Images of products on the Website are for and by reference only and the actual product may vary from the corresponding image exhibited. The Website disclaims any liabilities arising out of any discrepancies to this end to the fullest extent permitted by law. 

8.2     Any short-term or long-term promotional activity or offer(s) are by default valid for a single order within the offered time frame under any specific account on chococraving.com. Any repetitive or suspicious or abusive practice during any offer or promotion might result in a canceled order & ChocoCraving reserves the right to do so to protect the rights & benefits of other users. An account that tends to abuse any offer by any means on the platform can also get terminated to maintain hygiene factors on the platform. The automated abuse detection technology that a child has can be also enforced at any time without any prior notice.

8.3    Discount code(s) offered to any/all segment of the customer(s) through different marketing channels might get disabled or extended by the authority at any time without any prior notice. The modality can also be changed to accommodate price changes or fluctuation & intense uses of the same by the user base to protect against any sort of abuse or suspective uses.

9.        The Contract

9.1      Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail and SMS to your mobile phone number confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail and SMS”). The Order Confirmation E-mail and/or SMS is an acknowledgment that we have received your order, but does not confirm acceptance of your offer to buy the product(s) ordered; when we send the Order Confirmation E-mail and/or SMS a contract called an “agreement to sell” is concluded by Section 4(3) of the Sale of Goods Act, 1930 i.e. the transfer of the property in the goods is to take place at a future time when the product(s) is/are delivered to your designated address. We only accept your offer, and the above “agreement to sell” becomes a contract of sale for the product(s) ordered by you by Section 4(4) of the Sale of Goods Act, 1930, when the product(s) is/are delivered to your designated address and at that time the property in the goods is transferred from us to you. 

9.2   You can cancel your order for a product at no cost any time before the goods are delivered to you. 

9.3   Please note that we sell products only in quantities that correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household. 

10.       Product Descriptions

10.1      ChocoCraving attempts to be as accurate as possible. ChocoCraving does not manufacture or produce any product by itself. Therefore, ChocoCraving does not warrant those product descriptions or other content of any ChocoCraving product is accurate, complete, reliable, current, or error-free. If a product offered by ChocoCraving itself is not as described, your sole remedy is to return it in unused condition. 

11.       Pricing

11.1      Except where noted otherwise, the list price or suggested price displayed for products on ChocoCraving represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated by standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or suggested price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. 

11.2      Despite our best efforts, a small number of the items in our catalog may be mispriced. If the MRP of an item sold by ChocoCraving is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. And if the stated price on the product is lower than ChocoCraving, we will, either refund the amount or replace the product according to your preference, when acknowledged. 

A General Delivery policy of ChocoCraving.com

The product will be delivered subject to order stock. Due to unavoidable reasons, delivery of the product may take longer than the promised delivery time of the seller. If your delivery address is within Dhaka city, products will be delivered by within 2-3 business days. If it is outside Dhaka then it will take 3-7 business days. If you order after 3 PM, it will be considered as an order of the next business day. If you select Express Delivery it will take 24-36 hours for delivery. You can check our delivery Area Coverage. We use 3rd party delivery agents for delivery ( Pathao, REDX, GoGo Bangla, PandaGo Shundorban Courier, SA Paribahan)

ChocoCraving reserves the right to cancel your order at any time for unavoidable reasons, even after order confirmation. In this case, if the advance price is paid, the required information for a refund bKash No. / Rocket No.) and you will be refunded within a maximum of 5 working days after canceling the order.

For products that have a price tag on them and for some reason the Choco Craving price is higher than that, in case of the extra price you have to register a complaint by mail to sales@chococraving.com within 48 hours. If your complaint is correct, the extra cost you paid will be refunded within 7 working days.