FAQ

Frequently Asked Questions

Delivery charges for orders from the Online Shop?

There are two delivery methods. Standard and Express Delivery. In Standard delivery, customers will receive the products in 24-72 hours and will be charged BDT 60 and in Express delivery, the product will arrive in 24 hours and the customer will be charged BDT 150.

Special products like Chocolates, Seasonal Fruits and Farm Fresh Raw Milk or Products on Request will take up to 5 business days to deliver.

How do I add a gift receipt to an order?

During the Checkout, you can select whether the product is a gift and needs to be shipped in different address or not. Also, you can add notes with the order in case of any instructions.

Some products are also gift wrap able on request. BDT 20 will be charged in such cases.

Digital Products like Membership Cards are not giftable.

What exactly happens after ordering?
Now sit back and relax. Your order is processing, and you will be notified in almost every step of ours. We might give you a call to confirm your order as well in your given number. After getting the confirmation, you will receive your product on time.
How does the store Rewards works?

Every time you purchase a product, CBOS will provide you with store rewards. For example, if you purchase a product that will cost you BDT 100, it will give you 1% Rewards of that BDT 100 which is 1 point. 2 points are equivalent to BDT 1 and the maximum Redeemable Reward in one order is BDT 500. Points can be earned by Reviewing a purchased product.

Your honest and proper feedback on each purchased product will let us know about the quality and will create the scope for us to improve.

Sign Up a new account & earn 100 rewards. Review the product can earn 2 rewards.

How do the coupons work and how to get one?

Coupon codes are mostly receivable through our campaigns or spin the wheel activities and will grant you discounts or buy one get one offer. Most coupons will have a minimum or maximum discount threshold which will be mentioned on the coupon. Most coupons cannot be used in conjunction with other coupons and on sale products.

Some coupons will provide you with store credits that can be used during checkout and there will be no barriers in using those. These store credits can be received by purchasing Memberships.

Will you restock items indicated as โ€œout of stock?โ€

Surely yes if the product is available in the country and market. Also, in case you want to request a product which is not listed in our store you can surely fillip our REQUEST A PRODUCT form with necessary information.

We will try our best to source the product and inform your right of way so you can order. Also, if any product is out of stock in our store, you can add that product in Waitlist which will let us know about your need.

Where can I view my order invoice?

You will receive an invoice in your email address or also can download it from the โ€œMy Accountโ€ section on our website.

Our delivery person will also carry a hard copy with him/her to hand over to the customer if the customer wants.

How do I know when my order is here?

A CBOS representative will call you as soon as they are at your house to let you know about your delivery. 

How do I pay?

We accept Cash On Delivery and we also have Online Banking Service e.g. bKash, Rocket, Nagad. Donโ€™t worry, our CBOS representatives should always carry enough change. 

How can I track my order?

You can track your order by email number & order number. Click for track order now.

My order is wrong. What do I do?

Please Immediately call +880-1537609323 and let us know the problem or cancel. 

Why should we buy from you when I have a store nearby?

Well, that is up to you but you can also be a couch potato like our founders and have your items delivered to your house for free.

Our prices are sometimes lower than that of major superstores in the city. We also carry a larger variety than the average corner-store. So, there is really no reason to not buy from us. 

How are you sourcing your products?

We have deals with whole-sellers, manufacturers and importers. We only sell authentic products.